FAQ

Asked Questions

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How Can I Fund my Wallet?

01. Log in to your account.

02. If not, click here to register.

03. After logging in, click fund my account.

04. Select the payment method you want (Manual, Automated, Card Funding options are available).

05. Follow the instructions.

What are the Codes for Checking Data Bakance?

MTN => *323*4#
9mobile[Gifting] => *323#
Airtel => *323#
Glo => *323#.

Can I Send Airtine and Data to Someone Else?

Yes, you can recharge airtime and data for someone else using our platform. During the checkout process, simply enter the recipient’s phone number.

Are my Payments and Personal Information Secure?

Yes, we take the security and privacy of your payments and personal information seriously. We use advanced encryption and secure payment gateways to ensure that your data is protected.

Do you Have a Referral Progam?

Yes, you can earn by referring others to Subtel and when they upgrade their account, you will get an amazing bonus instantly.

What if I Reharge a Wrong Data Plan or Make an Incorrect Payment??

If you accidentally recharge the wrong data plan or make an incorrect payment, please contact our customer support team immediately. We will assist you in resolving the issue and ensuring that you receive the correct data plan or a refund, if applicable.

Will I Get a Referral Bonus Without Upgrading my Account?

Yes, you can refer people to Subtel even if you haven’t upgraded your account. You will also get the referral bonus instantly.